Business
Customer Support Service
Never leave a customer waiting. Our support team answers on your behalf, in your tone, on the channels your buyers actually use.
What this service includes
We provide inbound and outbound support for eCommerce brands, service businesses and software products — live chat, WhatsApp, email tickets, order tracking, returns handling and after-sales follow-up. Flexible shift coverage including evenings and weekends, with response-time SLAs and weekly quality reports.
Live chat, WhatsApp and email support
Order tracking and returns handling
Trained agents using your tone of voice
Flexible shifts including weekends
CRM and helpdesk setup
Weekly quality and volume reports
What you receive
- Support playbook
- Staffed coverage
- Helpdesk setup
- Weekly reporting